Fi-webs Terms of Service

Please read carefully to ensure you understand our terms before joining.


This Web development Agreement is between Fiwebs and the person/persons who use our Web development services. Please read carefully to ensure you understand our terms before purchasing any of our products or services.

Fiwebs, C/O: Softxaa, 22(26) A Road, Barrackpore, Kolkata- 700122.

Client Agreement:

Fiwebs provides Web development or design, Mobile Apps development and related services. All customers should agree to all terms and conditions stated prior to their signing up for any of the Fi-webs plans and services mentioned on You shall agree to use only licensed and legal third-party software in connection with your use of our services. Fiwebs or Softxaa reserves the right to suspend or cancel a customer’s access to any or all services provided, at any time, or when Softxaa or Fiwebs decides that the account has been inappropriately used or otherwise.


Fiwebs or Softxaa reserves the right to refuse service and/or access to its admin panels or servers to anyone. The services provided by us must be used for lawful purposes only. Transmission, storage, or presentation of any information, data, or material in violation of any applicable law or regulation is prohibited.

The activities listed below are meant to provide you with examples of activities and content that are strictly prohibited.

  • Topsites, Ponzi or pyramid schemes, prime banks programs, bank debentures/bank debenture trading programs, cryptocurrency/bitcoin miners, forex, e-gold, proxy, bots, spam bots, mail bombers, port scanners, IP scanners, mail harvesting scripts, brute force scripts, chat rooms, banner rotators, file dumps, using disk space as secondary storage, sales of illegal pharma, drugs, explosives, anonymous or bulk SMS gateways, malware, warez, phishing materials, lottery, gambling, illegal downloads, pirated software distributions, escrow, high yield investment programs, adult thumbnail galleries/banner exchanges, streaming or broadcasting of live copyrighted events. Websites promoting illegal activities or linking to other websites that promote illegal activities.
  • Website content that promotes or advocates human trafficking in any way shape or form as determined by “Softxaa” or “Fiwebs” sole discretion, sites that promote prostitution, or escort services.
  • Any website found to host child pornography, link to child pornography or exploitative content will be suspended immediately without notice or warning.
  • Adult materials – Includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of “adult material” is left entirely to the discretion of Softxaa or Fiwebs.
  • Illegal Material – This includes copyrighted works, commercial audio, video, or music files, and any material in violation of any regulation or material that is perceived to be misleading.
  • Warez – This includes, but is not limited to, pirated software, ROMS, emulators, phreaking, hacking, password cracking, IP spoofing, and encrypting of any of the above. It also includes any sites which provide “links to” or “how-to” information about such material.
  • Softxaa or Fiwebs reserves the right to deem any other content or literature as “prohibited” if found to be indecent, rude, hate content & generally unacceptable.
  • Refer General Softxaa Acceptable Fair Use Policy for complete details on prohibited content and activities.
  • In compliance with DMCA act, Softxaa has adopted procedures for parties who believe that a hosted site on our service is infringing their copyrights. All copyright complaints must be submitted to

Log Files:

Use of our service to transmit any unsolicited commercial or unsolicited bulk e-mail is expressly prohibited. Violation of this SPAM policy will result in severe penalties.

Upon notification of an alleged violation, we will initiate a full-scale investigation during which, we may restrict customers’ access to the network to prevent further violations. If a customer is found to have violated our policy, we may, at our sole discretion, restrict, suspend or terminate the guilty hosting account. Furthermore, we reserve the right to pursue civil remedies for any costs associated with the investigation of a substantiated policy violation. We will notify law enforcement officials if the violation is believed to be a criminal offense. Anyone using our service to host websites or services that support spammers or cause any of our IP space to be listed in any of the various Spam Databases will have their account(s) immediately suspended and an administrative fee of $2500.00 will be charged to your account. The account will not be unsuspended until such time that you agree to remove any and all traces of the offending material immediately upon reconnection. First violations of this policy will result in a warning and your account will be reviewed for possible immediate termination. A second violation may result in an immediate termination of your account and the administrative fees will be $5000. Severe violations may result in immediate and permanent removal of the account(s) from our network without notice to the customer.

We have a zero-tolerance policy for the use of our service for posting messages or commercial advertisements which violate the rules, regulations, or charter of any newsgroups or mailing list. Commercial messages that are appropriate under the rules of a newsgroup or mailing list or that are solicited by the recipients are permitted.

We also prohibit hosting of publicly accessible “open relay” SMTP or anonymous remailer service for any purpose, cause, or reason whatsoever.

Account Verification:

If the customer fails to complete the account & address verification process then no refund would be provided to such customers under any circumstances.

Fiwebs Refund Policy

If paying via Credit card, Debit card, Net banking, UPI, or PayPal the account will be set up immediately once the payment is confirmed. If paying by a cheque, please allow 5 days for the cheque to clear. If paying via postal orders or cash your account will be set up on the same day.

  • The 7 days money-back guarantee is only applicable for first-time signups. Second-time and subsequent sign-ups are not eligible for the same. For instance, if you’ve had an account with us before, canceled, and signed up again, you will not be eligible for a refund or if you have opened a second account with us.
  • Refund is not applicable on domain registration(Free/Paid both), Website design services(After the trial period end), Fi – Email Setup, Fi – Lead Magnet, Fi – Custom Dev, Fi – Support, Fi – SEO & Report, Fi – Ultra Web, and any third party paid licenses.
  • The modifications done in the pricing pattern or policy by the software license company will take effect immediately on Fiwebs clients.
  • The 7 days money-back guarantee is provided only on Fi – Commerce (Lit) & Fi – Commerce (Adv).
  • No refund will be made if your Service(s) are suspended or terminated for cause.
  • No refund will be made if you’re already use our 7-day free trial or if you’re our existing customer.
  • There is a limitation of every website development platform or provider. If you modify or remove our footer credit tag or you made any changes to your website without our prior permission. You won’t be eligible for a refund in such cases.
  • The refund will not cover any kind of taxes, setup fees, refund processing fees, postal charges, or any kind of payment processing charges or bank fee(s). There will be no refunds issued in case we found your website was involved in violation of our terms of service or any kind of illegal activity and over-usage or after 7 days period or beyond the coverage of our refund policy as noted here.
  • The free domain is offered with Fi – Commerce (Adv), and Fi – Commerce (Lit) plans. We offer free .com or or .in domain is offered with the purchase of every new Fi – Commerce (Lit), or Fi – Commerce (Adv) plan. The domain name will be free for the first year and renewal charges will be applicable from the second year. For domain renewal charges please visit
  • The payments made through bank transfer, cheque, money order, cash deposit, and DD are non-refundable. A refund will be added as credit to the Softxaa account.
  • The refund request placed after 7 days will not be processed and you will not be eligible for any refund.
  • The cancellation request should be sent through the Softxaa client area.
  • After sending the cancellation request, it would take 4 – 5 working days to complete the refund process.
  • If customers do not pay their bills on time, they have to pay an additional (20%) amount as a late fee.
  • We will not activate new orders or activate new packages for customers who have an outstanding balance on their accounts.

Lost Registered Email:

If the user has lost their registered email, the user has to share any government ID with a transaction ID from the bank/wallet they used while taking our services.

Backup Policy:

Your use of the Services is at your sole risk. You agree to back up all of your User Content so that you can access and use it when needed. Softxaa / Fiwebs does not warrant that it backs up any Account or User Content, and you agree to accept as a risk the loss of any and all of your User Content.

You as a Softxaa or Fiwebs User agree that in no case, Softxaa or Fiwebs can be held responsible for the loss of data under any circumstances.


You are responsible for any misuse of your Website admin account therefore, you must take steps to ensure that others do not gain unauthorized access to your site backend.

Your password provides access to your website admin account. It is your responsibility to keep your password secure.

Sharing your password and account access with unauthorized users is not recommended. You should take care and prevent others from using your account since you will be responsible for the consequences.

You must adopt adequate security measures to prevent or minimize unauthorized use of your website admin account.

Technical Support:

We provide 24/7 technical support (Paid) via live chat, email or tickets submitted from your Softxaa client area. Depending on the issue, we may not always be able to provide assistance via live chat but we’ll always be able to help via a ticket opened by us on your behalf.

Technical assistance is provided on a best effort basis. You understand that we may have full access to your data and agree that any modification we make while we investigate the reported issue may affect the functionality of your services. It is your responsibility to have a full backup of your data before submitting a technical support request.

We may refuse to provide technical support if you violate the terms of service, refuse to implement changes requested by Softxaa or Fiwebs, request changes that would result in security concerns, make changes while we are actively working on your request or you are abusive towards our employees.

The technical support assistance is paid and covers all issues related to our website development services except the following:

  • Installation or/and configuration of 3rd party scripts, modules, plugins or themes. (Except: It’s installed by us).
  • Website security and speed optimization audits and issues related to cleaning-up malicious code.
  • Installation of additional server software except PHP extensions, Perl modules and other software that we may approve on a case-by-case basis.

If your technical support request is outside the scope of the paid technical support, we may approve providing assistance at our own discretion and additional fees. We will not charge you for technical support services without your prior written approval.


Customer agrees that they will protect, indemnify, save and hold Fiwebs harmless from any and all stipulations, liabilities, losses, expenses, and claims, as well as reasonable attorney’s fees assessed against Fiwebs, its agents, customers, officers, employees, and administration that may arise or result from any service provided or performed or agreed to be performed or any product sold by its customers, agents, employees or assigns.

  • Customer agrees to defend, indemnify and hold Fiwebs harmless against liabilities arising out of – any injury to person or property caused by any products sold or distributed in association with Fiwebs Services.
  • The loss of any electronic files furnished by the customer (Or customer’s customer).
  • Copyright violation and any defective products sold to a customer from Fiwebs Services.

Refusal of Service:

We reserve the right to refuse, cancel, or suspend service at our sole discretion. Softxaa  or Fiwebs reserves the right to modify/change the terms of service at all times. All customers would be bound by the newest terms published on the website.

Last Edited: 22 March 2023